We are committed to protecting your privacy and providing a safe online experience for all of our users. This privacy policy explains how we collect and use your personal information, and how we keep it secure. By using our website, you agree to the terms of this privacy policy.

1. Information we collect

We collect personal information that you provide to us when you use our website. This may include your name, email address, phone number, and any other information that you choose to provide to us. We also collect information about your use of our website, such as your IP address, browser type, and the pages you visit.

2. Use of personal information

We use your personal information to provide you with the services you have requested, such as processing your orders or responding to your inquiries. We may also use your personal information to improve our website, customize your experience, and communicate with you about our products and services.

3. Sharing of personal information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your personal information with our service providers who assist us in providing the services you have requested. We may also share your personal information if required by law or if necessary to protect our legal rights.

4. Security of personal information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no transmission of data over the internet is completely secure, and we cannot guarantee the security of your personal information.

5. Cookies

We use cookies to improve your experience on our website. A cookie is a small text file that is stored on your computer or mobile device when you visit our website. You can disable cookies in your browser settings, but this may limit your ability to use some features of our website.

6. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of these websites before providing them with your personal information.

7. Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

8. Contact us

If you have any questions or concerns about this privacy policy, please contact us at [email protected].

These terms and conditions govern your use of our website. By using our website, you agree to these terms and conditions.

1. Use of website

You may use our website for lawful purposes only. You may not use our website in any way that violates any applicable laws or regulations or infringes on the rights of others.

2. Intellectual property

All content on our website, including text, graphics, logos, images, and software, is the property of our company or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or display any content on our website without our express written permission.

3. User content

If you submit any content to our website, such as comments or reviews, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and display the content in any form or medium.

4. Billing

Please note that your credit card will appear as Sweven Health on your billing statement.

5. Disclaimer of warranties

Our website is provided on an "as is" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our website or the information, content, materials, or products included on our website.

6. Limitation of liability

We will not be liable for any damages of any kind arising from the use of our website, including direct, indirect, incidental, punitive, and consequential damages.

7. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our website or any content you submit to our website.

8. Governing law and jurisdiction

These terms and conditions are governed by the laws of New York.

9. Arbitration

Arbitration is a private dispute resolution process. By using our website or services, you agree that any dispute, claim, or controversy arising out of or relating to your use of our website or services, including the validity, enforceability, or scope of this arbitration clause, shall be resolved exclusively through arbitration. This means that you are giving up your right to bring a lawsuit or participate in a class action lawsuit.

The arbitration shall be conducted by a single arbitrator in accordance with the rules of the American Arbitration Association. The arbitration shall be held remotely if possible, and otherwise, in New York, New York, USA. The arbitrator's decision and award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

The arbitrator shall have the power to award any relief that a court of competent jurisdiction could award, including injunctive relief. The arbitrator shall also have the power to award attorneys' fees and costs to the prevailing party, as determined by the arbitrator.

The cost of the arbitration, including the arbitrator's fees, shall be borne equally by the parties, unless the arbitrator determines that a different allocation of costs is appropriate. Each party shall bear its own attorneys' fees and costs.

This arbitration clause shall survive termination of these terms and conditions and any other agreement between you and us. If any part of this arbitration clause is found to be unenforceable, the remaining provisions shall remain in full force and effect.

By using our website or services, you acknowledge and agree that you have read and understand this arbitration clause and that it constitutes a binding agreement between you and us.

10. Changes to terms and conditions

We may update these terms and conditions from time to time. We will notify you of any material changes by posting the updated terms and conditions on our website.

11. Termination

We may terminate your access to our website at any time without notice for any reason.

12. Severability

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

13. Entire agreement

These terms and conditions constitute the entire agreement between you and us regarding the use of our website.

Last updated: May 1, 2023

Sweven, LLC ("we," "us," or "our") values its customers and their satisfaction. We have crafted this Cancellation and Refund Policy to inform you of the terms and conditions regarding cancellations, refunds, and returns of products purchased through our website, mobile application, or any other platform operated by us.

1. All Sales are Final

Please note that all sales made through our platform are final. We do not offer refunds or exchanges for items once an order has been placed, except in the cases of defective products as stated in section 3 of this policy.

2. Recurring Orders Cancellation

Customers who have opted for a recurring order subscription may cancel their subscription at any time by emailing our customer support team at [email protected]. Please ensure to provide your full name, email address, and order number when requesting a cancellation.

Kindly note that the cancellation will only apply to future orders. Any orders that have already been placed and billed prior to your cancellation request will not be refunded or cancelled. It is your responsibility to cancel your subscription before the next billing cycle to avoid being charged for the subsequent order.

3. Defective Products

In the rare event that you receive a defective product, we will gladly offer a replacement or store credit, provided that you notify us within 30 days of receiving the product. To report a defective product, please email our customer support team at [email protected] with a detailed description of the defect and any relevant photos or videos. We may also require you to return the defective product to us for further inspection. If the product is deemed defective, we will cover the cost of return shipping.

4. Seller Cancellations and Pricing Errors

We reserve the right to refuse or cancel orders at our discretion. In the event of a pricing error on our platform, we may, at our sole discretion, cancel any orders placed at the incorrect price. We will notify you of such cancellations and, if applicable, issue a refund for the amount paid. Our decision to refuse or cancel orders shall be final, and we shall not be held liable for any inconvenience or losses arising from such decisions. By placing an order through our platform, you acknowledge and agree to these terms.

The prices for our products are subject to change without notice.

5. Taxes and Other Fees

Please be aware that all taxes, customs duties, tariffs, government fees, and any other similar charges associated with your order are the sole responsibility of the purchaser. These charges may vary according to the destination country and are not included in the prices displayed on our platform. As the purchaser, you are responsible for understanding and complying with the applicable laws, regulations, and policies of the destination country. By placing an order through our platform, you acknowledge and agree to bear any additional costs that may arise due to taxes, duties, or other relevant charges associated with your purchase.

By making a purchase through our platform, you agree to be bound by the terms and conditions set forth in this Cancellation and Refund Policy. If you have any questions or concerns, please feel free to contact our customer support team at [email protected].